Review the seven steps of the decision-making process.  Select one step from steps 2, 3 or 4 and explain the importance of that step in the process, difficulties in carrying out that step, and how making an error in that step will impact the action portion of the decision process. Use a business example from MKT (such as how to address a customer service issue, how to solve a distribution problem in getting goods from a distribution center to a retail store, or how to improve a sales process for a service).  Select one example from MGMT (such as managing a conflict among team members, determining how to allocate responsibilities for a work project, or selecting a leader for a promotion to a new role) to help make your case.